Ticket Frequently Asked Questions
In Person Tickets:(Effective September 2nd, 2021) New York City Mayor Bill de Blasio announced that all indoor arts and entertainment venues must adhere to a policy of 100% vaccination against COVID-19 for all visitors and staff effective August 16th, 2021, with updates provided on August 25th, 2021. This policy supersedes all other mandates around COVID protocols, and allows (as per CDC guidance from April 2021) for fully vaccinated audiences to forego masking and social distancing requirements. Venues have the ability to add additional restrictions on visitation or staff as they see fit. Flushing Town Hall’s policy will adhere closely to the New York City mandate, but we will maintain some lower capacity limits for the remainder of 2021. If you are interested in attending events in person, please read the full COVID Safety Policy carefully before purchaing tickets.
How can I purchase FTH@HOME virtual event tickets and attend?
Virtual events can be purchased online, in-person or by phone. To purchse online, please check event pages under EVENTS & TICKETS and click the BUY TICKETS button to purchase. There is a convenience fee per ticket when you purchase tickets online. Ticket holders may receive event links in the ticket order confirmation email, and will receive reminder email(s) prior to each event. Please type your email address carefully so as to ensure you receive the reminder email. If you do not receive the email or cannot find the link, please contact firstname.lastname@example.org. To see member priced tickets, for select events, members can click on Log in for Member Benefits or Login at the top right corner and use their Custom Login ID. Virtual tickets are not refundable unless the event is postponed/canceled. Donations are not refundable. Members can contact email@example.com with any questions. For FREE virtual events, we strongly encourage you to RSVP. Please refer to each event page for more details.
Troubleshooting Virtual TicketsIt is highly suggested that virtual ticket holders test the link for the event once they receive it (either from the order confirmation or the reminder email) and DON’T wait until the virtual event starts. If clicking on the link doesn't work, copy and paste the link into the internet browser (Internet Explorer, Firefox, Google Chrome). Switching internet browsers might be another option. Similarly, switching devices (from cell phones/tablets to laptop/desktop computer) is also an option. If none of these options work, email firstname.lastname@example.org or leave a voice mail at 718-463-7700 x222 Monday through Friday 12-5PM and 5-8PM weeknights nights of the show.
How can I purchase tickets?
Shop for tickets to upcoming performances from our website. There is a convenience fee per ticket when you purchase tickets online. If you are a member or have purchased tickets prior to 2021, you have a Custom Login ID. Please contact email@example.com to get your or request a Custom Login ID. Once you are now the ticket page, you can click on Login at the top right corner and then choose Use Login ID and enter your Login ID.
2. By Phone
Call our box office during our regular Box Office hours (Wednesday & Thursday, 12-5 PM) and two hours before the event starts at (718) 463-7700 x222 to speak to an associate and place your order. There is a convenience fee per ticket when you purchase tickets over the phone.
3. In Person
Stop by our box office (located at 137-35 Northern Blvd Flushing, NY 11354) during our regular Box Office hours (Wednesday & Thursday, 12-5 PM) to order directly from our ticketing staff.
What are the regular box office hours at Flushing Town Hall?
Our box office is open for a limited time on Wednesday and Thursday at 12-5pm, plus two hours prior to selected event. Please note: if you are purchasing tickets on the day of an event, online sales end two hours prior to the performance. All purchases must be processed through the box office in person after that time.
What is Flushing Town Hall’s policy on exchanging or refunding tickets?
Flushing Town Hall has a strict NO REFUND, NO EXCHANGE ticket policy for non-members. Donations and memberships are NOT REFUNDABLE. All sales are final. Members should contact the box office about ticket exchanges before the start of the event. Refunds for event tickets can ONLY be issued if a show has been canceled, and at NO other time. In such a circumstance, refunds to credit cards will be made directly back to the credit card. Sales made with other forms of payment must be requested in person, over the phone, or via email (firstname.lastname@example.org) within 7 days from the event once supposed to take place. No refunds can be processed 90 days after the original sale transaction date.
I'm ordering online, and I can't choose my seats. Why?
Seating at Flushing Town Hall is general admission, meaning seating is “first come, first served” or that you may sit in any open seat once you arrive at the theater. Arrive early if you're looking for seating near the stage or want to save seats for fellow ticket holders!
What are my options for accessible seating?
All of the Flushing Town Hall’s event spaces have sections designated as accessible seating. Please call the box office at (718) 463-7700 x222 prior to the event to inform us about accessible seating needs.
Please also tell us if a paid companion seat is needed.
I'm planning on bringing my child to a performance — what should I do to prepare?
Please note: All patrons must have a ticket to attend an event/workshop. Not all events are suitable for children. Flushing Town Hall staff is more than happy to accommodate for any strollers, carriers, or bags you may need to bring on the day of the performance - just ask! We can stow them for you and your child until the end of the performance. Please contact our box office for further information and any questions you may have regarding preparation for the day of a show.
Are there any discounts or group rates?
If you are purchasing 10 or more tickets to events (this is not available for workshops or certain events), you may contact our box office during regular hours to request further information on which events our discounts may be applied to. Please note: discounts are not retroactive and cannot be combined. There is limited seating available for select discounts.
What is your latecomer seating policy?
To avoid disturbing both the event, performers, and other theater patrons, latecomers will be seated at the discretion of theater management. We encourage all patrons to arrive to the venue at least thirty minutes prior to the start of the event to accommodate for traffic, parking, and/or weather. If you have any questions about the late seating policy for a specific show, please feel free to call our box office before the day of that performance.
What is the inclement weather policy at Flushing Town Hall?
Most of Flushing Town Hall’s events are indoors. If we need to cancel or postpone an event, will we contact ticketholders. Please see our refund policy above.
I've lost an item at a show I recently attended — what do I do?
Call the Flushing Town Hall box office at (718) 463-7700 x222 during regular hours for information on our lost and found items.
What policies does Flushing Town Hall have in regards to bringing food to a show, taking photos, etc.?
Food and beverages purchased off-premises are not permitted at any of our performance venues. The use of flash photography, cameras, camera phones or recording devices is strictly prohibited at all performances unless otherwise stated. Small snack foods and assorted beverages (including water, soda, coffee, beer, wine, etc.) are readily available for purchase at our concession and in the gift shop. Please note that state-issued identification is required of anyone purchasing or consuming alcoholic beverages.
How does Flushing Town Hall use the information I give when purchasing tickets?
Names and phone numbers/email addresses are required of all ticket buyers to verify payment and to provide a form of contact in the event of a cancellation. Ticket buyers are automatically entered on the mailing list and may receive information about upcoming performances. You may opt-out of this list at any time.