Flushing Town Hall presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York.

Flushing Town Hall celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657. 
 
Flushing Town Hall seeks a professional to join our Marketing & Community Engagement Department as Box Office and Customer Service Support Associate. This position reports to the Box Office and Customer Service Manager. 
 
PRIMARY RESPONSIBILITIES INCLUDE: 

• Maintain the highest standard of customer experience 
• Process ticketing requests via email, over the phone, and in person 
• Respond to box office phone and email inquiries and messages 
• Process day-of-show will-call, walk-in and comp ticket orders at events 
• Complete daily and post-event box office reports 
• Gift Shop support ie: processing credit card/cash transactions, maintaining inventory, generating daily sales reports; occasionally serving as shop salesperson, as needed. 
• Distribute flyers, facilitate cold calls/cold emails to help promote FTH events 
• Advertise Flushing Town Hall events on event listing websites and online bulletin boards. 
• Support Box Office and Customer Service Manager with any other administrative duties reasonably related to the functions described above  
• Maintain current knowledge regarding artist bios and details for upcoming events 
• Attend Marketing meetings, as needed/requested  

 
EXPERIENCE & SKILLS: 

• Must have experience in ticketing sales or visitor services related work 
• Comfortable handling money 
• Must have previous experience with retail specifically Point-Of-Sale systems 
• Strong organizational and customer service skills 
• Possess excellent communication skills 
• Capable of carrying out a wide array of duties 
• Work well in a team environment  
• Responsible  
• Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts 
• Previous experience with any ticketing software is strongly preferred 
• Bilingual ability is a plus. Mandarin, Korean and/or Spanish preferred  

 
This is a part-time position ($22/hr; flexible hours; no benefits) that requires evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org. For consideration, e-mail a cover letter and resume to info@flushingtownhall.org with “(YOUR NAME): Box Office and Customer Service Support” listed in the subject line. No phone calls or mail submissions.

Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 

The Director of Marketing & Community Engagement, reporting to the Executive & Artistic Director, leads event marketing, institutional branding, audience development, and communication/engagement strategies to represent and enhance FTH's mission and values. This senior-level role works closely with all department directors, aims to enhance brand awareness, drive revenue through ticket sales, increase online viewership, support local artist initiatives, and foster public engagement in over 100 global arts programs annually. Additionally, they serve as a central hub for marketing materials, box office data, and support community partnerships and engagement efforts across departments. 

The ideal candidate for this role will possess a fundamental understanding of the performing and visual arts. They will have a minimum of 5-7 years of experience in staff management and cross-channel marketing including website development, social media marketing, email marketing, video production, graphic design, and print production. 

RESPONSIBILITIES: 

Lead Institution and Events’ Marketing Strategy and Execution  

• Develop and deliver integrated, multi-channel (traditional and digital) marketing strategy for artistic programming, season planning, and institutional branding initiatives driving awareness, audience development, community engagement and ticket sales. 

• Collaborate across all levels and functions of FTH to ensure messaging and branding is relevant and resonates with key audiences, operational stakeholders, and donors. Seek to proactively understand, leverage, and promote the activities of other teams where appropriate, including acquiring details on artists and events. 

• Manage the end-to-end delivery of all cross-channel marketing campaigns, including strategy, messaging, content creation, timing, targeting and multi-language translations. Where required, negotiate, purchase and design online and print ad placements, as well as execution of media sponsorships and promotional partnerships. 

• Identify and develop opportunities to proactively increase institutional awareness and branding, partnerships with other key organizations and other marketing goals. 

• Oversee and ensure the executions of media relations and promotional partnerships in collaboration with our communications agency partner. Write and approve press releases and e-blasts, organize press conferences, and respond to media inquiries to generate ongoing positive media coverage with mainstream and multi-ethnic media outlets. 

• Work in partnership with Director of Production to oversee and optimize FTH’s digital presence and activities, including, but not limited to: creative, website, content creation (video, photo, and post copy) for social and digital channels, email and digital ad campaigns with the goal of increasing online engagement, driving new and return audiences for free and ticketed live streaming and pre-recorded events.  

• Collaborate with contract designers and content creators for the production of digital and print projects including rack cards, post cards, flyers, posters, signage, and ad design. 

• Identify and develop opportunities and partnerships for audience development and community engagement, including promotional collaborations. 

• Represent FTH as a spokesperson as required. 

• Evaluate marketing and media relations processes ongoingly; recommending and implementing improvements, including new software purchases required to manage ticket sales, website, and execute other marketing activities. 

Team Leading and Internal Communication 

• Manage two full-time staff including the Box Office & Customer Service Manager and Marketing & Community Engagement Associate. 

• Lead marketing meetings, guide the department and team, set clear goals, analyze and optimize performance, and inspire a fun and results-driven environment. 

• Direct, develop, and coach the marketing team, plus external suppliers/partners and freelancers/consultants where needed. 

• Develop box office manual and event management protocols as needed in partnership with Leadership team, communicating any updates to events staff. 

• Manage and train front desk, box office, and customer service teams, ensuring excellent customer and audience experience. 

• Cultivate a team culture that embraces calculated, risk-aware experimentation and test-and-learn to find out-of-the-box approaches to challenges and market evolutions. 

• Embrace other marketing, team leading, and internal communication responsibilities, as needed. 

Data Analytics and Financial Accountability 

• Conduct and analyze audience research (including surveys) regularly to assess audience satisfaction, understand demographic profiles, review PR and marketing performance, and refine strategies for increasing attendance, visibility, and earned income. Respond to changes in the field and landscape. 

• Develop a mutually beneficial and legally compliant audience data collection strategy to increase audience understanding and improve programming and messaging/content/advertising creation and targeting. 

• Utilize timely marketing, sales, and other analytical data in order to proactively adjust/respond to opportunities and challenges. Prepare and share marketing updates and research data with the marketing team, senior staff, and board members as needed. 

• Manage department, campaign/project related income and expenses, and team timesheets and expenses. 

• Recommend appropriate event ticket pricing and discount adjustments resulting from sales analysis, including increasing sales momentum for events lagging sales. 

• Embrace other data analytics and financial accountability responsibilities as needed.  

• Prepare monthly Marketing department reports to be presented to the Executive & Artistic Director. 

 

Community Engagement 

• Leads outreach and visibility campaigns for FTH programs in underrepresented communities, ensuring broad access to performances, workshops, and special events. 

• Builds and sustains meaningful relationships with local artists, community groups, educational institutions, and cultural organizations to foster collaboration and deepen FTH’s local impact. 

• Serves as a key representative of FTH at community events, town halls, and civic meetings, cultivating trust and amplifying FTH’s presence in Queens and beyond. 

• Collects, evaluates, and reports on engagement data and community feedback to inform strategy and measure impact. 

 

 EXPERIENCE & SKILLS: 

• Minimum 5-7 years of senior leadership in the field of arts marketing (preferred), public relations, and communications.  

• Experience with the following platforms (or similar platforms, indicating the ability to learn these): Asana for cross-channel marketing calendar management; Sprout Social for scheduling social media content; Constant Contact for email marketing; and platforms/programs including Canva, iMovie, and Adobe Creative Suite for the creation of static and video assets. 

• Experience with website CMS and CRM is strongly preferred as well as competency with Microsoft Office. 

• Strong multi-ethnic media contacts, market research and data analysis, organization, negotiation, and written/verbal/presentation communication skills. 

• Adaptive, emotionally intelligent with strong interpersonal skills, good judgment, sense of humor, empathy, and sympathy. 

• Trend follower, innovator, and out-of-the-box thinker. 

• Excellent sense of design and impeccable attention to detail.  

• Passion for the arts and artists; knowledge of Queens and NYC cultural sectors. 

• Experience in working with immigrant communities is a plus. 

• Bilingual language speaker is a plus, especially with one of FTH’s core audience languages including English, + Mandarin, Korean, Spanish, Hindi. 

This position is a full-time position with benefits and will require some evening and weekend availability, with a hybrid working model at this time. Some in-person meetings and event coverage will be mandatory. Annual Salary is $100,000 plus benefits. 
 
For consideration, e-mail a cover letter and resume to Ellen Kodadek at ekodadek@flushingtownhall.org with “[YOUR NAME] – Director of Marketing & Community Engagement” listed in the subject line. 
 
No phone calls or mail submissions, please. 
 
Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 

 

Job Description: House Manager (Freelance) 

Flushing Town Hall’s House Manager will play a critical role in ensuring a seamless and enjoyable experience for all patrons, performers, and staff at FTH events. Reporting to the Box Office and Customer Service Manager, the House Manager position is a freelance role pay $33/hour with a 5-hour per event scheduling minimum.

Who are we?
For 45 years, we've been a hub of creativity and cultural exchange in Queens and NYC. As a member of NYC's Cultural Institutions Group (CIG) and a Smithsonian Affiliate, Flushing Town Hall is a presenting arts council that showcases global interdisciplinary arts that educates and inspires.

At Flushing Town Hall, we're proud advocates of arts equity, supporting local, immigrant, and international artists. Our historic 1862 landmark is not just a building— it’s a vibrant space where partnerships and collaborations thrive. From jazz performances celebrating Queens' musical legacy to hands-on arts education, we’re passionate about engaging everyone from the arts-curious to seasoned professionals. Join us in upholding the legacy of inclusiveness that defines our community, reaching back to the Flushing Remonstrance of 1657.

PRIMARY RESPONSIBILITIES INCLUDE:

• Provide the highest standard of customer and artist experience.
• Reviews call sheets outlining all staff and responsibilities in advance of each event.
• Supervise front-of-house operations during performances, exhibitions, and special events, ensuring an outstanding patron experience.
• Serve as the primary point of contact at events and manage front-of-house staff via headset including production staff, event greeter, volunteers, box office staff, program staff and facilities support.
• Organizes meeting to clarify workflows before each event with production staff, event greeter, volunteers, box office staff, and facilities support.
• Serve as primary contact to address any issues or special needs of event patrons.
• Communicate regularly with the Box Office & Customer Service Manager, Director of Facilities, and Director of Production to ensure smooth event execution.
• Monitor the venue for safety and comfort during events, troubleshooting any issues that arise in real-time.
• Coordinate with the Box Office & Customer Service Manager to manage ticketing and any special seating arrangements for all events.
• Collaborate with the Facilities team to ensure venue cleanliness and readiness before, during, and after events.
• Ensure that all house operations are executed in compliance with safety protocols.
• Manage crowd control, including coordinating the opening and closing of house doors and monitoring entry/exit points during events. 
• Overseeing and intervening when necessary in the gallery, theatre, and garden, especially when events are at capacity.
• Provide post-event reports to the Box Office & Customer Service Manager and Director of Marketing & Community Engagement, Executive Director, and program lead capturing guest feedback, incident reports, and any operational challenges.

EXPERIENCE & SKILLS:

• Previous experience in front-of-house or venue management, particularly in the performing arts or events sector, is required.
• Previous stage management experience.
• Strong leadership and customer service skills, with the ability to manage a team and engage with diverse audiences.
• Detail-oriented, proactive, and able to work in a fast-paced environment.
• Excellent problem-solving abilities, with a focus on ensuring a positive patron experience.
• Must obtain FDNY Fireguard Certification Standard Operating Procedures from FDNY Testing Center within 3 weeks of employment.
• Familiarity with ticketing and Point-Of-Sale (POS) systems is a plus.
• Comfortable working independently and collaboratively with minimal supervision.
• Passion for the arts—especially music, dance, theatre, and visual arts.
• Bilingual ability in Flushing Town Hall’s core languages (English, Mandarin Chinese, Korean, Spanish, and/or Hindi) is preferred but not required.

Flushing Town Hall is an Equal Opportunity Employer: Flushing Town Hall provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

To Apply: 

Please fill out this form and upload your resume and cover letter. 

Whatever your skills, interest or time availability, chances are there is a volunteer opportunity just right for you at Flushing Town Hall. Flushing Town Hall offers a variety of volunteer opportunities. Volunteers provide assistances to staff, patrons, and the general public in many areas including

• Administration
• Events
• Deliveries
• Fundraising
• Sales & Marketing
• Volunteer Coordination

 

If you are interested in joining our team of outstanding volunteers or any questions, please contact Steven Palermo, Volunteer Coordinator at spalermo@flushingtownhall.org