Career Opportunities

Flushing Town Hall is pleased to offer the following career opportunities:

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York.

FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657. 

Reporting to the Director of Marketing and Community Engagement, the Digital Marketing and Community Engagement Associate will support developing and implementing digital marketing efforts that directly drive revenue-generation and audience for every event, including, but not limited to, jazz, classical, and world music, dance, theater, family, education programs and special events.


DIGITAL MARKETING RESPONSIBILITIES INCLUDE: 
• Assist in developing and implementing digital promotion strategies to further support revenue generation and new audience development.
• Write, edit, and proofread copy and content for social media, eblast, website, video and other digital platforms.
• Strategically schedule and post all social media content on Facebook, Instagram, Twitter and YouTube.
• Monitor and engage with social media audience and online communities.
• Communicate with artists and partners to participate in FTH’s digital campaigns.
• Coordinate in producing and editing promotional videos (working with a video production company)
• Develop, manage and track all digital ads including Google Ads, YouTube pre-rolls, banner ads, and paid social media ads.
• Create and send out weekly eblast to promote upcoming events and other opportunities including membership and donations. (using Constant Contact)
• Coordinate in compiling marketing materials for all FTH presenting programs, including biographies, photographs, videos, reviews, etc.
• Ensure design consistency and comply with style guide across all marketing materials and platforms.
• Maintain and update FTH website with event details and announcements. (using Audience View Professional platform)
• Assist with producing online surveys and aggregating survey data.

COMMUNITY ENGAGEMENT & OTHER PRIMARY RESPONSIBILITIES INCLUDE:
• Assist with planning and implementing audience development and community engagement initiatives, and coordinating logistics of special events and campaigns.
• Develop and manage marketing relationships with artists, special interest groups, various local and regional organizations and companies, and develop relationships to attract new audiences.
• Work with Box Office & Customer Service staff to ensure that event information and promotion codes are clearly understood and accurately entered in the ticketing system.
• Represent FTH at selected networking and community events.
• Assist at press and promotional events.
• Any other administrative duties reasonably related to the functions described above.

EXPERIENCE & SKILLS:
• Must have 2-3 years of experience in marketing, communications, and sales in non-profit arts industry
• Previous experience with major social media platforms, SEO/SEM, Google Ads, Google Analytics, Google Workspace, Dropbox, Microsoft Office Suite, Adobe Creative Suite (especially Photoshop, InDesign and Premier Pro/Rush), database management, website content management, and ticketing software is required.
• Strong organizational and communication skills
• Excellent editorial capacity with a strong sense of design
• Ability to balance multiple competing priorities, complex situations and meet tight deadlines in a fast-paced environment
• Detail-oriented, proactive, self-starter, responsible and flexible
• Work well in a team environment with minimum supervision
• Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
• Bilingual ability a plus.


This position is a full-time position with benefits and will require some evening and weekend availability. The Annual Salary is $50,000 plus benefits.

Browse www.flushingtownhall.org to learn more about Flushing Town Hall.

For consideration, e-mail a cover letter and resume to: sshumays@flushingtownhall.org with “(YOUR NAME) – Digital Marketing and Community Engagement Associate” listed in the subject line. No phone calls or mail submissions.

Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657. FTH is a Smithsonian Affiliate. 

Reporting to the Executive & Artistic Director and working closely with FTH’s senior leadership team, the Director of Marketing & Community Engagement is responsible for developing and executing overall event marketing, institutional branding, audience development, communication, and press strategies for FTH - ensuring that all materials and messages fully represent the mission, vision, and values of FTH. They will build brand and mission awareness for FTH, drive earned revenue through ticket sales, increase online sales/viewership, and develop strategies to maximize public participation in over 150 multi-disciplinary global arts programs per year. Acting as a central hub for communication materials across all departments they will also be instrumental in developing and supporting FTH’s work in multiple areas of new and ongoing community partnerships and engagement. 


RESPONSIBILITIES INCLUDE:

Team Leading and Internal Communication:

  • Collaborate with the Executive & Artistic Director and other senior-level staff  to promote artistic programming, season planning and institutional branding initiatives.
  • Oversee, manage, train and support department’s team currently consisting of Digital Marketing & Community Engagement Associate, Box Office, freelance designers, and external PR firm.  Work with additional freelancers to achieve special short and long-term projects. Ie: Queens Jazz Trail Map.
  • Support marketing and communication efforts across all departments including Education, Membership, Development, Arts Services, Rentals, Special Events and Community Partnerships.
  • Work closely with FTH’s contracted communications firm, Anat Gerstein Inc., and guide all media relations including writing and approving press releases, organizing press conferences, social media, providing timely responses to media requests, and generating consistent local, regional, and national media interest with mainstream and multi-ethnic media.
  • Ensure that the highest level of customer service is delivered during all events and services by proactively supervising/managing Box Office & Customer Service team. Train front desk staff in customer service.
  • Work closely with department staff to manage content and messaging for website (CMS by ARTdynamix) and digital communication channels, including targeted email marketing (Constant Contact), social media (Facebook, Twitter, Instagram, YouTube, Tiktok, Spotify, Google), video and photo content production, and digital advertisements. 
  • Make recommendations for new software purchases for Box Office and other needed marketing functions.
  • Work closely with program and department staff to obtain artist assets (press kits, bios, photos, videos, contact info, etc) and communicate with presenting artists to develop promotional collaborations.   
  • Collaborate with freelance graphic designers and content creators, and provide leadership in the creation and timely execution and distribution of all graphic and video assets.
  • Lead PR & marketing meetings to manage/direct team efforts, analyze performances, set goals, and inspire a results-driven environment.
  • Establish timely sales, marketing reports and analytical data In order to adjust/respond to lags and opportunities for ticket sales and to drive promotions, - share, along with other marketing updates and research data with the marketing team, senior staff, and board members as required.
  • Embrace other team leading and internal communication responsibilities, as needed.


Additional PR & Marketing Management and Community Engagement:

  • Create and direct implementation of an integrated PR & marketing strategy to support ticket sales and audience development and community engagement goals through traditional and digital channels. 
  • Manage content, messaging, timely and targeted distribution for all print marketing materials including season brochures, postcards, flyers, posters, banners, etc.  Have materials and press releases translated into multiple languages with targeted distribution, as needed.
  • Negotiate, design and purchase ad placements both online and print, media sponsorships, and promotional partnerships.
  • Cultivate opportunities and partnerships for audience development and community engagement between audiences, members, donors, volunteers, artists, partners, and community organizations.
  • Strategically increase online engagement locally, nationally and internationally.  Promote live streaming and pre-recorded events, both free and ticketed.  
  • Represent FTH as a spokesperson, as deemed appropriate by the Executive & Artistic Director or Deputy Director. Attend and plan meetings as needed to develop partnerships and increase visibility, ie: Queens Tourism Council, Culture @3pm, etc.
 

Data Analytics and Financial Accountability:

  • Regularly conduct and analyze audience surveys/research to assess audience satisfaction, understand demographic profiles, review PR & marketing performance, and refine strategies for increasing attendance, visibility and earned income.  Respond to changes in the field and landscape.
  • Prepare annual departmental income and expense projected budgets for Executive and Artistic Director, manage/track expense budgets for all PR & marketing campaigns, and other related expenses. 
  • Approve department timesheets and expenses.
  • Monitor sales, forecast revenue, and provide analysis of tickets sales.  
  • Recommend appropriate event ticket pricing and discount adjustments resulting from sales analysis.
  • Initiate additional promotions or change course for ticketed events that experience lagging sales to achieve attendance and revenue goals.
  • Embrace other data analytics and financial accountability responsibilities as needed. 
 

EXPERIENCE & SKILLS:

  • Minimum 5-7 years of senior leadership in the field of arts marketing, public relations, and communications. 
  • Have established contacts in local and regional multi-ethnic media outlets
  • Highly experienced in interpreting analytical data, audience studies, and market research with a proven track record of success.
  • Well-developed skills in prioritizing, organization, decision making, time management, multitasking, negotiating 
  • Superb verbal/written/presentation communication 
  • Emotionally intelligent with strong interpersonal skills, good judgment and sense of humor, empathy and sympathy.
  • Adapt effectively to challenging and ever-changing situations.
  • Trend follower, innovator, and out-of-the-box thinker.
  • Competency in MS Office including Excel, Outlook, and Word.
  • Experience with design and video applications including In-Design, Illustrator, Photoshop, Premiere, Final Cut Pro, iMovie or any other programs, is preferred.
  • Experience with ConstantContact, WordPress, OvationTix, AudienceView, PatronManager, or any other CRM system, is preferred.     
  • Excellent sense of design and impeccable attention to detail. 
  • Proven passion for the arts - particularly experience in the performing arts is strongly preferred.
  • Familiarity with Queens and New York City cultural sectors.
  • Experience in working with immigrant communities is a plus. 
  • Bilingual ability is a plus.

This position is a full-time position with benefits and will require some evening and weekend availability. Hybrid working model will be considered. Some in-person meetings and event coverage will be mandatory. Annual Salary is $85,000 plus benefits. Browse www.flushingtownhall.org to learn more about Flushing Town Hall.  For consideration, e-mail a cover letter and resume to sshumays@flushingtownhall.org with “(YOUR NAME) – Director of Marketing & Community Engagement” listed in the subject line. No phone calls or mail submissions, please. Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.
Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

Reporting to the Director of Development, the Development & Grants Manager at Flushing Town Hall supports the organization’s development strategy through the organizing, writing, researching, and management of foundation, corporate, and government grants, including the National Endowment for the Arts and New York State Council on the Arts. The Development & Grants Manager oversees applications, reports, funder requirements, and correspondence to existing funding sources and identifies new funding opportunities for the organization. The position must successfully manage a calendar of high-paced internal and external deadlines, and requires exceptional skills in grant writing, attention to detail, self-sufficiency, prioritization, and time management.

RESPONSIBILITIES INCLUDE:
  • Proposals and Reports: Organize and manage calendar deadlines, gather internal sources of information in a timely fashion including program details, budgets, and statistics, track submitted applications, and report accurate statistical and narrative information.
  • Writing: Produce compelling letters of inquiry, proposals, and reports for existing and prospective foundation, corporate, and government funders. Work with program staff and leadership to provide narrative as needed. Edit existing materials for updated proposals and reports, tailoring each draft to speak to the specific funder. Imperative to write with attention to detail and accurate information, addressing the prompted questions clearly.
  • Data Management: Record and track up-to-date funder and prospect information including all deadlines, giving history, current agreements and payments, program specific funding, and application and reporting procedures. Oversee funder data in excel trackers and FTH’s CRM system AudienceView. Work closely with Marketing to ensure funder agreement crediting and logo requirements are fulfilled.
  • Research: Explore and analyze funder databases, peer organizations’ websites, 990s, community resources, local corporations, outside referrals, and other sources to find new potential funders that fit FTH’s mission and programming. Track research in excel prospect list.
  • Relationship Maintenance: Keep funders informed by sharing FTH updates, engaging in other periodic correspondence, and attending events and meetings as needed.
  • Supplemental Materials: Maintain up-to-date standard supplemental materials for proposals and reports such as funder lists, board lists, program examples/work samples, statistics, budgets, and other materials as needed.

EXPERIENCE & SKILLS:
  • Minimum 2-3 years of professional experience in grants management
  • Experience writing successful foundation and corporate grants
  • Impeccable attention to detail
  • Highly skilled in prioritizing and organizing a complex calendar of deadlines
  • Excellent written and verbal communication skills
  • Self-motivated with the ability to work well in a team environment under minimum supervision
  • Experience with Microsoft Excel, Outlook, and Word
  • Emotionally intelligent with strong interpersonal skills and good judgement
  • Passion for the arts and/or nonprofits
  • Familiarity with Queens and New York City cultural sectors, National Endowment for the Arts, and New York State Council on the Arts is preferred
  • Previous experience with a CRM system is preferred

This position is a full-time position with benefits. Hybrid working model will be considered. Some in-person meetings will be mandatory. The Annual Salary is $50,000 plus benefits. For consideration, email a cover letter and resume to jpena@flushingtownhall.org with “(YOUR NAME): DEVELOPMENT & GRANTS MANAGER” listed in the subject line. No phone calls please. Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage, and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH Education Team (FTH EDU) offers over 150 music, theater, dance, spoken word, and visual arts programs to over 31,000 students, teachers, seniors, and family members per year. Since pandemic, FTH EDU also offers global arts programming online, presenting virtual educational, arts and cultural experiences, to reach students and families online in New York and across the country.

The Education and Family Programs Administrator is a part-time position (some evenings and weekends), reporting to the Director of Education and Public Programs, and is responsible to assist across all FTH EDU programs, including school shows, residencies, workshops, assemblies, after-school programs, and senior center programs. Prospective candidates should have a strong arts education and administration background and passion for the diverse arts and cultures of NYC.  

 

Responsibilities:

  • Promote school and family programs with visits to schools and senior centers, creating flyers, postcards, and e-blasts.  
  • Draft educational content for program books, DOE presentations, study guides, and FTH EDU webpages. 
  • Provide administrative support including data collecting and management and reporting, invoicing, purchase orders, program reports, photo releases, and post-show surveys.
  • Draft content for study guides, and FTH EDU webpages. 
  • Assist at school and family performance series, including check-in, production assistance, and audience management.  
  • Assist in researching new work for future educational or family programming.
  • Report directly to the Director of Education and Public Programs, and in collaboration with the Education and Public Programs Associates. 
 

Experience and Skills:

  • Experience in arts education, arts administration, performing arts, visual arts, folklore, cultural anthropology, ethnomusicology, and/or education.  
  • Applicants should be familiar with NYS Common Core Learning Standards and/or NYC Blueprints for Teaching and Learning in the Arts.
  • Organized self-starter, with strong time-management skills.
  • Excellent public speaking, interpersonal, and writing skills.
  • Must be available to work some evenings and weekends.
  • Positive collaborator, open to learning and feedback.
  • Artistic and cultural experience is a plus.
  • Multilingual skills are a plus (Mandarin, Korean, Spanish, etc.).
  • If hired, per NY State Department of Education policy for working with school students, all hires must undergo a fingerprint supported background check.  In addition,  NY State Department of Education and Flushing Town Hall require full COVID-19 vaccination compliance.
 

Compensation:

This is a part-time position ($25/hour; 20 hours/ week—hours may increase during the school year; no benefits) that requires occasional evening and weekend availability. Hybrid working models will be considered.  Some site visits to schools, senior centers, and/or in-person meetings will be mandatory.  Learn more about Flushing Town Hall Education at https://flushingtownhall.org/education  

 

To Apply:

For consideration, email a cover letter that outlines how your background and expertise will fit in with our program, a resume, and contact information and relationship for 3 references to  education@flushingtownhall.org  with “(YOUR NAME): Education Administrator” listed in the subject line. No phone calls or mail submissions. 


Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.
Position: Curator and Community Liaison, Chinese Initiatives 
Reports to: Executive and Artistic Director
Hours: Flexible Full-Time, in-office/remote hybrid - some evenings and weekends.
Compensation:  $48,500, plus benefits

Flushing Town Hall (FTH), (aka Flushing Council on Culture and the Arts) is a multi-disciplinary non-profit arts organization serving Queens, the NYC region and beyond, whose mission is to bring people together by presenting traditional, contemporary and cross-cultural arts and culture from around the globe. FTH is a member of NYC’s Cultural Institutions Group (CIG) and a Smithsonian Affiliate.  FTH seeks a flexible full-time Curator and Community Liaison, Chinese Initiatives.  FTH’s definition of Chinese is inclusive of, and not limited to people who are of Chinese descent and self-identify as Chinese/Chinese-American.  Henceforth in this document, FTH uses the word Chinese to represent these diverse, self-identifying distinctions.

This position will program a wide range of disciplines and artistic practices of traditional, contemporary and cross-cultural arts programs, highlighting and celebrating the rich and far-ranging cultural identities of being Chinese, and amplifying often underrepresented artistic voices. The position will also engage Chinese and non-Chinese communities through programs and partnerships.  The position supports and works closely with leadership and other FTH departments including Development, Marketing, Education, Arts Services, Production and Finance.

Responsibilities:
  • As part of FTH’s curatorial team:
    • program and implement year-round multi-disciplinary traditional, contemporary and cross-cultural programs, plus seasonal festivals of interest to the diverse Chinese communities,
    • develop and implement mission-aligned partnerships
    • introduce audiences to emerging and mid-career Chinese artists.
  • Provide guidance to FTH leadership and staff on cultural nuances and issues important to local/regional Chinese communities.
  • Understand, be sensitive to, and communicate awareness of any political agendas and affiliations, to ensure FTH’s mission and arts & cultural programs remain apolitical at all times.
  • Advocate for FTH and its mission, work to expand FTH’s audience within the Chinese and non-Chinese communities of Queens and the NYC metropolitan region.
  • With support from, and working closely with FTH leadership and Development Department, fundraise for programming/department expenses in the local and regional community, including seeking sponsorships from local business and donors, and identifying foundations, corporate grant programs, and other sources interested in supporting Chinese initiatives.
  • Position is supported by FTH’s Chinese Cultural Committee and Cultural Ambassador – responsibilities include meeting with committee chair to set agendas, scheduling, expanding committee membership to include diverse and regional representation, assist with committee’s fundraising and any FTH mission-aligned program initiatives with committee or Ambassador.
  • Translate FTH promotional materials (marketing brochures, press releases, flyers, etc.) into Chinese, and distribute.
  • Develop and maintain relationships with local/regional Chinese-language media; work with FTH Marketing and PR firm to translate/coordinate press events and press releases aimed at Chinese media.
  • Promote FTH’s global arts programming to the Chinese community.
  • Continually update Chinese Social Media platforms, such as WeChat, on behalf of FTH.
  • Attend and represent FTH at local and regional functions and events.
  • Serve as an on-site translator at FTH events attended by Chinese speakers; translate during office hours, as needed, for Mandarin speakers who wish to speak/meet with FTH staff. Translate for rental inquiries and production coordination.
  • Identify and oversee volunteers and interns to assist with and support Chinese initiatives.

Qualifications:
  • Candidate must be fully bi-lingual - fluent in both spoken and written Chinese plus fluent in both spoken and written English.
  • Strong communication skills, especially the ability to act confidently, comfortably and proactively with people of different backgrounds, partners, donors, colleagues and volunteers.
  • Experience in multiple aspects of arts and/or cultural administration, including community engagement, marketing & PR, fundraising, budgeting, programming, and implementation.
  • Proven track record, knowledge of and experience working with diverse Chinese communities in Flushing, in Queens, and/or NYC metropolitan region.
  • Excellent organizational skills and the ability to multi-task.
  • Knowledge of and experience working with diverse Chinese communities in Flushing, in Queens, and/or NYC metropolitan region.
  • Knowledge of and/or practice in the arts crucial.

To Apply: 
Please submit a resume, cover letter, writing samples in BOTH English and Chinese, and 2 references, via email to: sshumays@flushingtownhall.org. Include the words “Curator and Community Liaison, Chinese Initiatives” in the subject line.  No phone calls or mail submissions, please.

About Flushing Town Hall: 
Flushing Town Hall (FTH), a Smithsonian affiliate, presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH is an Equal Opportunity Employer:
FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 
Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office Support. This position reports to Director of Marketing and Community Engagement.

PRIMARY RESPONSIBILITIES INCLUDE:
  • Maintain the highest standard of customer experience
  • Oversee FTH’s Customer Relationship Management System (AudienceView Professional, formerly known as OvationTix) for ticket sales
  • Maintain ticketing pages for website and ticket sale
  • Process advance ticketing online, in person and via phone
  • Respond to day-of-show box office phone and email inquiries and messages
  • Process day-of-show will-call, walk-in and comp ticket orders at events
  • Daily and post-event reports
  • Maintain customer database
  • Gift Shop support, ie: generating sales & consignment reports (Box Office & Gift Shop share same space), occasionally serving as shop salesperson, as needed
  • Any other administrative duties reasonably related to the functions described above

EXPERIENCE & SKILLS:
  • Must have experience in Box Office or visitor services related work
  • Proactive, self-starter
  • Strong organizational and customer service skills
  • Possess excellent communication skills
  • Capable of carrying out a wide array of duties
  • Work well in a team environment with minimum supervision
  • Responsible and flexible
  • Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
  • Previous experience with any ticketing software is strongly required
  • Bilingual ability a plus.

This is a part-time position ($20/hr; flexible hours; no benefits) that requires evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org. For consideration, e-mail a cover letter and resume to boxoffice@flushingtownhall.org with “(YOUR NAME): Box Office Support” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an equal opportunity employer.

Whatever your skills, interest or time availability, chances are there is a volunteer opportunity just right for you at Flushing Town Hall. Flushing Town Hall offers a variety of volunteer opportunities. Volunteers provide assistances to staff, patrons, and the general public in many areas including

  • Administration
  • Events
  • Deliveries
  • Fundraising
  • Sales & Marketing
  • Volunteer Coordination

 

If you are interested in joining our team of outstanding volunteers or any questions, please contact Steven Palermo, Volunteer Coordinator at spalermo@flushingtownhall.org



About Flushing Town Hall: Flushing Town Hall (FTH), a Smithsonian affiliate, presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

All positions open until removed from the website.