Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks an experienced professional to become the next Box Office & Customer Service Manager. Reports to the Director of Marketing and Community Engagement.  This position is flexible & part-time, starting at $27 per hour rate, with a minimum of 20 hours per week. 

PRIMARY RESPONSIBILITIES INCLUDE: 

• Maintain the highest standard of customer experience
• Manage box office staffing, scheduling, and training to ensure coverage at all FTH events, and rentals as needed
• Interview and hire for backup box office staff  
• Process will-call, walk-in and complimentary ticket orders at events
• Generate and send Daily, weekly, and post-event reports to the Executive, Marketing & Finance Directors
• Gift Shop support, i.e.: facilitating sales & consignment reports (Box Office & Gift Shop share same space) along with Finance Department support as needed
• Ensures that all institutional policies and procedures are maintained 
• Any other administrative duties related to the functions described above

WORKING WITH THE DIRECTOR OF MARKETING & COMMUNITY ENGAGEMENT: 

• Develop and implement patron/group sales research and outreach
• Set up and maintain event pages for organizational website and ticket sales (currently using Audience View system)
• Process memberships, ticketing online, in-person, and via phone with Audience View system
• Maintain member and customer database on Audience View
• Respond to incoming phone calls, voice messages, and email inquiries 

WORKING WITH THE DIRECTOR OF FINANCE: 

• Ensures sales & monies are balanced
• Reconciles all box office reports & maintains cash levels 
• Ensures security of box office money

EXPERIENCE & SKILLS: 

• Must have experience in Box Office field or visitor services related work
• Proactive, self-starter
• Strong organizational and customer service skills
• Possess excellent communication skills
• Capable of carrying out a wide array of duties
• Comfortable handling cash & payments
• Works well in a team environment with minimum supervision
• Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
• Previous experience with any ticketing software is strongly desired
• Bilingual ability a plus

For consideration, e-mail a cover letter and resume to: bvazquez@flushingtownhall.org with “(YOUR NAME) – Digital Marketing and Community Engagement Associate” listed in the subject line. No phone calls or mail submissions. 

Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

Reporting to the Director of Arts Services, the Arts Services Associate will support Queens artists and community organizations through FTH’s Department of Arts Services, recently formalized as a full-scale department in 2021. The Department oversees community grant programs (funded by NYSCA), and supports artists and organizations through the application process, as well as offering other professional development, presentation, and community-building programs. There will be opportunities for the Associate to take ownership of new initiatives and help influence the direction of the Department. This may include (but is not limited to) visual art exhibitions, space grants, and professional development workshops.

The position is currently hybrid with a mix of in-office and remote work. On average, the Arts Services Associate will be expected to be in the office 2-3 days with occasional evenings and weekends, with the flexible schedule subject to change based on programming and organizational needs.  For remote work, we would set you up with a dedicated Flushing Town Hall laptop with access to necessary applications and to the organizational drive.

PRIMARY RESPONSIBILITIES:  

• Support Director of Arts Services in the administration of all phases of FTH grant program cycles including the NYSCA SCR Community Arts Grant, as well as any future grant programs administered by Flushing Town Hall. 
• Communicate (over phone and email with some in-person meetings) with artists and organization leaders throughout the grant process, answering questions about the programs as well as giving grant writing assistance.  Arrange translation services and multi-lingual meetings as requested/needed.
• Collect and organize application submissions and required forms and prepare them for panel review.
• Assist with the organization of grant panel meetings, coordinating with panelists and taking detailed notes during panel deliberations.
• Maintain and organize internal records of grantee contracts, artist materials and other required program and data/demographic reports.
• Provide support for other non-grant public programs such as (but not limited to) artist talks, artist professional development workshops and artist networking programs, Artist Space Grants, artist consignments. Including planning, promoting, and occasionally leading programs (over Zoom and in-person).
• Assist with the completion of state and city government grant applications and final reports with Director of Arts Services.
• Research, support and curate internal exhibitions. 

QUALIFICATIONS: 

• Must have 2-3 years of experience in arts administration or grants management.
• Experience, Interest and commitment to working with Queens community-based artists and arts organizations of all disciplines.
• Familiarity with the New York City and Queens arts community and writing/applying to artist grants.
• Excellent written and verbal communication skills, especially when communicating with artists and other community stakeholders.
• Strong organizational and time management skills.
• Detail-oriented, proactive, self-starter, responsible and flexible.
• Work well in a team environment with minimum supervision.
• Ability to occasionally attend virtual grantee events and in-person events (as health regulations and mandates allow).
• Must be available to work some evenings and weekends for workshops (workshops will be scheduled with advance notice).
• Bilingual ability, while not required, is a plus. 

This position is a full-time position with benefits and will require some evening and weekend availability. The annual salary is $52,000 plus benefits. 

For consideration, please email your Resume and Cover Letter as a single document to Dan Bamba at dbamba@flushingtownhall.org with the subject line “Arts Services Associate”. 

Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.
 

Job Description: Bilingual House Manager, Events (English, Mandarin) 
Reports to: Director of Production 
Hours: Nights, Weekends, & Some Weekdays (8-10hrs/week) 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage, and program the historic 1862 landmark on behalf of the City of New York. 

FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.  

Reporting to the Director of Production, the House Manager will oversee the front-of-house operations during events open to the public. This includes events sponsored by FTH (Flushing Town Hall) and Rental events. The position is part-time with the expectation that the house manager will work regularly during weekend, evening, and some weekday events (as determined by production schedules set by the Director of Production). 

Responsibilities: 

• Oversee and maintain public areas and coordinate safety and cleanliness of a 308-seat theatre, and 125-person capacity gallery event space. 
• Serve as a point of contact between artists, rental clients, guests, and FTH event staff throughout the entire duration of each event - specifically local community rental clients who often speak Mandarin.  
• Keep track of and maintain a record of rental events to ensure rental rules and regulations are upheld by our clients (this includes start/end times, overtime negotiations, and ensure that any breaches of terms are reported).
• Greet and accommodate artists brought in by Flushing Town Hall during events presented by the organization. 
• Attend production meetings as needed. 
• Ensure that backup house managers are designated, trained, and assigned to serve in your place when you are unavailable or when a substitute would be better suited to serve the event in case of language issues (When hiring and training substitutes, we expect to make every effort to select those who, in addition to meeting other qualifications, are fluent in Mandarin and/or Korean and/or Spanish). 
• Assist in developing front-of-house staffing protocols. For example: staffing needs, seating protocols (accommodating late comers), keep occupancy below required limits, and maintain safe conditions in public areas of the theater for all event types such as: 
• School shows (Grades K-12, morning shows),  
• Family shows (all ages, weekend afternoons). 
• Public events. 
• Rental events.  
• Assist in developing specific protocols for assigned-seating and general-admission events and manage on-site parking lot during events when parking demand is high. 
• Serve as FDNY Fireguard for events with audiences of 70 or more people. 
• Keep Flushing Town Hall in compliance with fire codes for places of public assembly.   
• Maintain FDNY Logbook 

Qualifications: 

• Excellent communication and interpersonal skills. 
• Fluent in both written and spoken English and Mandarin. 
• Experience in performing arts management or production is a plus. 
• Comfortable working with audiences and artists of all ages and backgrounds in busy environments. 

Compensation: 
Part-time hourly: $27/hr. 
Benefits: None 

FTH is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate based on race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 

To Apply: 
Please fill out this form and upload a resume and cover letter.
Please do not call or email about this position. 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office Support. This position reports to Director of Marketing and Community Engagement.

PRIMARY RESPONSIBILITIES INCLUDE:

• Maintain the highest standard of customer experience
• Oversee FTH’s Customer Relationship Management System (AudienceView Professional, formerly known as OvationTix) for ticket sales
• Maintain ticketing pages for website and ticket sale
• Process advance ticketing online, in person and via phone
• Respond to day-of-show box office phone and email inquiries and messages
• Process day-of-show will-call, walk-in and comp ticket orders at events
• Daily and post-event reports
• Maintain customer database
• Gift Shop support, ie: generating sales & consignment reports (Box Office & Gift Shop share same space), occasionally serving as shop salesperson, as needed
• Any other administrative duties reasonably related to the functions described above

EXPERIENCE & SKILLS:

• Must have experience in Box Office or visitor services related work
• Proactive, self-starter
• Strong organizational and customer service skills
• Possess excellent communication skills
• Capable of carrying out a wide array of duties
• Work well in a team environment with minimum supervision
• Responsible and flexible
• Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
• Previous experience with any ticketing software is strongly required
• Bilingual ability a plus.

This is a part-time position ($20/hr; flexible hours; no benefits) that requires evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org. For consideration, e-mail a cover letter and resume to boxoffice@flushingtownhall.org with “(YOUR NAME): Box Office Support” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an equal opportunity employer.

Whatever your skills, interest or time availability, chances are there is a volunteer opportunity just right for you at Flushing Town Hall. Flushing Town Hall offers a variety of volunteer opportunities. Volunteers provide assistances to staff, patrons, and the general public in many areas including

• Administration
• Events
• Deliveries
• Fundraising
• Sales & Marketing
• Volunteer Coordination

 

If you are interested in joining our team of outstanding volunteers or any questions, please contact Steven Palermo, Volunteer Coordinator at spalermo@flushingtownhall.org