Job Description: House Manager (Freelance) 

Flushing Town Hall’s House Manager will play a critical role in ensuring a seamless and enjoyable experience for all patrons, performers, and staff at FTH events. Reporting to the Box Office and Customer Service Manager, the House Manager position is a freelance role pay $33/hour with a 5-hour per event scheduling minimum.

Who are we?
For 45 years, we've been a hub of creativity and cultural exchange in Queens and NYC. As a member of NYC's Cultural Institutions Group (CIG) and a Smithsonian Affiliate, Flushing Town Hall is a presenting arts council that showcases global interdisciplinary arts that educates and inspires.

At Flushing Town Hall, we're proud advocates of arts equity, supporting local, immigrant, and international artists. Our historic 1862 landmark is not just a building— it’s a vibrant space where partnerships and collaborations thrive. From jazz performances celebrating Queens' musical legacy to hands-on arts education, we’re passionate about engaging everyone from the arts-curious to seasoned professionals. Join us in upholding the legacy of inclusiveness that defines our community, reaching back to the Flushing Remonstrance of 1657.

PRIMARY RESPONSIBILITIES INCLUDE:

• Provide the highest standard of customer and artist experience.
• Reviews call sheets outlining all staff and responsibilities in advance of each event.
• Supervise front-of-house operations during performances, exhibitions, and special events, ensuring an outstanding patron experience.
• Serve as the primary point of contact at events and manage front-of-house staff via headset including production staff, event greeter, volunteers, box office staff, program staff and facilities support.
• Organizes meeting to clarify workflows before each event with production staff, event greeter, volunteers, box office staff, and facilities support.
• Serve as primary contact to address any issues or special needs of event patrons.
• Communicate regularly with the Box Office & Customer Service Manager, Director of Facilities, and Director of Production to ensure smooth event execution.
• Monitor the venue for safety and comfort during events, troubleshooting any issues that arise in real-time.
• Coordinate with the Box Office & Customer Service Manager to manage ticketing and any special seating arrangements for all events.
• Collaborate with the Facilities team to ensure venue cleanliness and readiness before, during, and after events.
• Ensure that all house operations are executed in compliance with safety protocols.
• Manage crowd control, including coordinating the opening and closing of house doors and monitoring entry/exit points during events. 
• Overseeing and intervening when necessary in the gallery, theatre, and garden, especially when events are at capacity.
• Provide post-event reports to the Box Office & Customer Service Manager and Director of Marketing & Community Engagement, Executive Director, and program lead capturing guest feedback, incident reports, and any operational challenges.

EXPERIENCE & SKILLS:

• Previous experience in front-of-house or venue management, particularly in the performing arts or events sector, is required.
• Previous stage management experience.
• Strong leadership and customer service skills, with the ability to manage a team and engage with diverse audiences.
• Detail-oriented, proactive, and able to work in a fast-paced environment.
• Excellent problem-solving abilities, with a focus on ensuring a positive patron experience.
• Must obtain FDNY Fireguard Certification Standard Operating Procedures from FDNY Testing Center within 3 weeks of employment.
• Familiarity with ticketing and Point-Of-Sale (POS) systems is a plus.
• Comfortable working independently and collaboratively with minimal supervision.
• Passion for the arts—especially music, dance, theatre, and visual arts.
• Bilingual ability in Flushing Town Hall’s core languages (English, Mandarin Chinese, Korean, Spanish, and/or Hindi) is preferred but not required.

Flushing Town Hall is an Equal Opportunity Employer: Flushing Town Hall provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

To Apply: 

Please fill out this form and upload your resume and cover letter. 

Whatever your skills, interest or time availability, chances are there is a volunteer opportunity just right for you at Flushing Town Hall. Flushing Town Hall offers a variety of volunteer opportunities. Volunteers provide assistances to staff, patrons, and the general public in many areas including

• Administration
• Events
• Deliveries
• Fundraising
• Sales & Marketing
• Volunteer Coordination

If you are interested in joining our team of outstanding volunteers or any questions, please contact Steven Palermo, Volunteer Coordinator at spalermo@flushingtownhall.org