Description
Reporting directly to the Executive and Artistic Director (ED/AD), this position will support implementing the mission and programs of Flushing Town Hall by assisting with tasks and cultural arts projects on behalf of the ED/AD. This position is ideal for someone savvy, insightful, disciplined, organized with a strong interest and experience in cultural arts programming and arts administration who seeks to take an essential support role in the heart of an extremely robust, multi-disciplinary presenting Arts Council. Experience in the field with related expertise in performance, event production and/or logistics, a MUST. This position is flexible full-time with benefits and will require occasional on-site evening and weekend availability. A hybrid working model will be considered, with a minimum of 3 days per week in the office and/or in the field. The annual salary is $68,000, plus benefits.

RESPONSIBILITIES INCLUDE: 

• Assist with outreach, logistics, programming and promotion; communicating with artists and managers, writing and follow-up with contracts, issuing payment requests, receipt reimbursements, scheduling and admin/support paperwork. 
• Liaise, collaborate, and assist with performance and event planning. Communicating needs/plans to various internal departments and external partners to facilitate successful project implementation. 
• Suggest and implement processes and productivity tools to support the ED/AD to assist and streamline her workload. 
• Set appointments, occasionally attend and take notes during meetings relevant to the work of the ED/AD, schedule follow up meetings and/or implement action items. 
• Assist in cultivating ongoing relationships with key stakeholders, such as: artists and their representatives, vendors, community partners and members, special interest groups, local, regional & international organizations, and companies.
• Compile marketing materials for internal and external use including bios, media assets, funder logos, and other relevant information. Assist with promotional efforts, assigned and self-generated to develop new and maintain existing relationships. 
• Assist with planning and implementing audience development and community engagement initiatives; coordinating logistics. 
• Assist in building and maintaining an efficient communication structure between departments to complete tasks, gather information, and meet communal deadlines. 
• Research new opportunities, programming, business relationships, policies, and procedures and provide executive summaries of said research. 
• Conduct oneself in a welcoming, inclusive manner that is cognizant of Diversity, Equity, and Inclusion efforts and policies, both internal and external.

EXPERIENCE & SKILLS: 

• Minimum 3-5 years of related professional experience in arts management, arts administration, cultural programming, or event production. Experience in te field with related expertise in performance, event production and/or logistics, a MUST. 
• Insightful, proactive, and a passionate thought-partner. 
• Troubleshoot and confidently resolve conflicts and problems. 
• Interpret and communicate the needs of various artists, performing groups, exhibitions, Space Grants and audiences as they relate to the work of the ED/AD and the mission and values of FTH. 
• Comfortable speaking on the phone and pursue objectives through various online communication methods. 
• Proficient in MS Office 365 and its accompanying application suite, Google Suite, with excellent digital organizational skills. 
• Excellent and empathetic writing and communication abilities. 
• Prioritize competing tasks, in complex situations and meet deadlines while maintaining excellent attention to detail. 
• Independent and dependable team player. 
• Bilingual in FTH’s core languages: English + Mandarin, Korean, Hindi or Spanish – is a PLUS.

Who are we?
Flushing Town Hall (FTH) is a multi-disciplinary presenting Arts Council now in its 45th year; presenting global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH is a Smithsonian Affiliate. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world, striving to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657. 

HOW TO APPLY
or consideration, send an email with a cover letter and resume to ekodadek@flushingtownhall.org with the subject: “(YOUR NAME) –Executive Support to the Executive and Artistic Director". No phone calls or mail submissions, please.

Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate based on race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

FTH seeks an experienced professional for the role of Box Office & Customer Service Manager. Reports to the Director of Marketing and Community Engagement. This position is a Full-Time position, $60K salary, flexible full-time of 40 hours a week, w/ benefits, and includes event plus weekday coverage. Flushing Town Hall is currently functioning in a Hybrid working model.

Who are we? For 45 years, we have been a hub of creativity and cultural exchange in Queens and NYC. As a member of NYC's Cultural Institutions Group (CIG) and a Smithsonian Affiliate, we are all about highlighting global arts that educate and inspire. 
 
At FTH, we are proud advocates of arts equity, supporting local, immigrant, and international artists. Our historic 1862 landmark is not just a building - it is a vibrant space where partnerships and collaborations thrive. From jazz performances celebrating Queens' musical legacy to hands-on arts education, we are passionate about engaging everyone from the arts-curious to seasoned professionals.   Join us in upholding the legacy of inclusiveness that defines our community, reaching back to the Flushing Remonstrance of 1657.

PRIMARY RESPONSIBILITIES:

• Provide the highest standard of customer experience.
• Interview, hire, train, schedule and manage box office staffing (namely Box Office and Customer Service Associate and Box Office Day of Event Staff), to ensure coverage at all ticketed and free events and ensure that all policies and procedures are followed.
• Using AudienceView Professional to create & maintain ticketing pages for FTH ticketed/free events for website use (i.e., write event descriptions, create seating sections, add event photos, set capacity, set prices, etc.) as instructed by Marketing Director/Programming Staff.
• Create and provide ticketing page links (internally known as “deep links”) on Audience View Professional and provide to Marketing Associate for website.
• Create Public ticket types on Audience View Professional for FTH ticketed/free events as instructed by Marketing Director/Programming Staff.
• Create Private/Coded ticket types, membership packages and other discounted ticket types on Audience View Professional for FTH ticketed/free events as instructed by Marketing Director/Programming Staff
• Respond to incoming phone calls, voicemails, and email inquiries throughout the week and on day of event.
• Process day-of-show will-call, walk-in and comp ticket orders at events using Audience View Professional.
• Process advance ticketing online, in person and via phone using Audience View Professional.
• Generate and send Daily, weekly, and post-event reports to the Executive, Marketing & Finance Directors.
• Gift Shop support ie: processing credit card/cash transactions, maintaining inventory, generating daily, weekly, and post event sales reports; handling artist merchandise, occasionally serving as shop salesperson, as needed.
• Make strategic recommendations at Weekly Marketing Meetings to Executive, Marketing/Development/Program Directors based on audience and staff feedback.
• Familiarize oneself, and Box Office staff ongoingly with details about upcoming events (ie: artist bios, highlights, prices, dates etc.).
• Keep Box Office Manual Updated.
• Acting as occasional front desk coverage during weekday office hours.
• Any other administrative duties related to the functions described above.
• Work closely and collaboratively with internal departments, as follows:

WORKING WITH DIRECTOR OF MARKETING & COMMUNITY ENGAGEMENT:

• Develop and implement patron/group sales research and outreach.
• Track ticket sales and report to Marketing.
• Maintain member and customer database on Audience View (i.e. merging duplicates, updating contact information)
• Manage marketing/event tracker and ensure creation of shared asset folders for upcoming events.
• Coordinate with box office staff to distribute flyers, facilitate cold calls/cold emails, create calendar listings to help promote FTH events.
• Any other marketing tasks related to community engagement and customer service.

WORKING WITH EXECUTIVE TEAM:

• Pull and organize patron reports and mailing lists for emails and physical mailings.
• Provide Weekly and final ticket sales reports.
• Provide event attendance reports for funding applications.
• Pull member reports for Development Department
• Assist with ad hoc admin work.
• Weekly status reports and post-show reports to key department heads (EDU/Exec. +Artistic/Devo/Mktg) and external PR firm

WORKING WITH FINANCE FIRM

• Ensure cash balance accurately reflects sales.
• Create and reconcile all box office and gift shop reports & maintain cash levels.
• Ensure security of box office and cash box holdings.
• Submit and approve Box Office Staff timesheets to Finance in a timely manner.

WORKING WITH FACILITIES & OPERATIONS

• Assist with managing of Gift Shop (duties described in Primary Responsibilities)
• Troubleshoot issues in Director’s absence.
• Provide vendor reports.
• Notify when weekly cash box office/gift shop reports are ready for bank deposit.

EXPERIENCE & SKILLS:

• Must have experience in Box Office ticketing systems and management.
• Must have experience with retail, specifically Point-Of-Sale systems.
• Must have previous office manager experience, and at a non-profit organization or arts institution.
• Self-starter.
• Strong organizational and customer service skills.
• Possess excellent communication skills.
• Capable of independently prioritizing various duties throughout the day.
• Comfortable handling cash & payments
• Works well in a team environment with minimum supervision
• Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
• Familiarity with project management applications such Airtable a plus.
• Experience with Microsoft Office Suite i.e., Excel, Word, PowerPoint, Outlook is a plus.
• Bilingual ability in FTH’s core languages, a plus. English plus Mandarin Chinese, Korean, Spanish and/or Hindi preferred

Please submit a resume and cover letter to: Ellen Kodadek, Executive and Artistic Director at: ekodadek@flushingtownhall.org with “[full name] - Box Office Manager” in the subject line.

Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate based on race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 
 

Digital Promotion & Administrative Support
Part Time Hourly: $27/hr. (15-20 hours per week based on fluctuating workloads).
100% In-Office with hybrid work considered after 6 weeks (about 1 and a half months).
Remote/Hybrid: 70/30 - On-site/Remote  

The administrative & digital promotion support role at Flushing Town Hall is a part time hourly position focusing primarily on interdepartmental day-to-day operations related to digital marketing and content management. The right candidate will have many of the skills below and is ready to take on the responsibilities below with on-the-job training, and a supportive group of colleagues.
 
Responsibilities:

• Be a second set of eyes on provided copy/media assets and post to social media platforms (Facebook, Instagram, Twitter, YouTube) and web pages.
• Monitor and engage with social media audiences and online communities (sharing stories, re-posting, tagging, sending co-host requests to partnering artists and organizations.
• Follow up and support the cultivation of relationships with key contacts by phone, email, and DM for various purposes related to the promotion and organization of upcoming events.
• Build email broadcasts from pre-existing templates using Constant Contact.
• Collect and organize marketing materials for events (biographies, photographs, videos, reviews).
• Update and/or make corrections of event details on FTH website and ticketing platform.
• Assist with compiling online audience surveys and data aggregation.
• Attend weekly and programmatic Marketing meetings.
• Occasionally capture photos and video clips at select events for social media content.
• Additional assignments and workload may result in additional hours for candidates with a strong background in multimedia social media content creation.

Skills & Qualifications:

• 1 or more years of experience in marketing, communications, or sales in the non-profit arts sector.
• Experience with social media and productivity platforms, Meta Business Suite, Instagram, X, Google Ads, Dropbox, Microsoft Office Suite, Canva, Meta Business Suite, OneDrive
• Website content management, and ticketing software experience a plus.
• Strong organizational skills.
• Strong verbal and written communications skills, and not afraid to pick up the phone and make a call for time-sensitive matters.
• Detail-oriented and proactive.
• Photography and videography experience a plus.
• Passion for the arts, especially music, dance, theatre, puppetry, and visual arts.
• Bilingual in FTH’s core languages: English + Mandarin, Korean, Hindi or Spanish – is a PLUS.

Who are we?
For 45 years, we've been a hub of creativity and cultural exchange in Queens and NYC. As a member of NYC's Cultural Institutions Group (CIG) and a Smithsonian Affiliate, we're all about showcasing global arts that educate and inspire.

At FTH, we're proud advocates of arts equity, supporting local, immigrant, and international artists. Our historic 1862 landmark is not just a building - it's a vibrant space where partnerships and collaborations thrive. From jazz performances celebrating Queens' musical legacy to hands-on arts education, we're passionate about engaging everyone from the arts-curious to seasoned professionals.

Join us in upholding the legacy of inclusiveness that defines our community, reaching back to the Flushing Remonstrance of 1657.

HOW TO APPLY
For consideration, upload a resume and cover letter using this form.

Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate based on race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.
 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office Support. This position reports to Director of Marketing and Community Engagement.

PRIMARY RESPONSIBILITIES INCLUDE:

• Provide the highest standard of customer experience
• Support Box Office and Customer Service Manager and/or Associate with any other administrative duties reasonably related to the functions described below
• Using AudienceView Professional to update ticketing pages under the direction of the Manager and/or Associate
• Respond to day-of-show box office phone and email inquiries and messages
• Process day-of-show will-call, walk-in and comp ticket orders at events using Audience View Professional
• Post-event reports
• Gift Shop support ie: processing credit card/cash transactions, generating post event reports; occasionally serving as shop salesperson, handling artist merchandise, as needed.
• Assisting Box Office and Customer Service Manager and/or Associate in maintaining predesignated amount of money in cash boxes i.e counting before/after events, requesting for change.
• Familiarize oneself ongoingly with information regarding artist bios and details for upcoming events

EXPERIENCE & SKILLS:

• Must have experience in Box Office or visitor services related work
• Must have previous experience with retail specifically Point-Of-Sale systems
• Proactive, self-starter
• Strong organizational and customer service skills
• Possess excellent communication skills
• Capable of carrying out a wide array of duties
• Work well in a team environment with minimum supervision
• Responsible and flexible
• Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
• Experience with Microsoft Office Suite i.e Excel, Word, Powerpoint is a plus
• Previous experience with any ticketing software is strongly preferred
• Bilingual ability a plus. Mandarin preferred 

This is a part-time position ($22/hr; flexible hours; no benefits) that requires evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org.

TO APPLY: Upload your resume and cover letter using this form. No phone calls or mail submissions.

Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.
 

Whatever your skills, interest or time availability, chances are there is a volunteer opportunity just right for you at Flushing Town Hall. Flushing Town Hall offers a variety of volunteer opportunities. Volunteers provide assistances to staff, patrons, and the general public in many areas including

• Administration
• Events
• Deliveries
• Fundraising
• Sales & Marketing
• Volunteer Coordination

 

If you are interested in joining our team of outstanding volunteers or any questions, please contact Steven Palermo, Volunteer Coordinator at spalermo@flushingtownhall.org