Career Opportunities

Flushing Town Hall is pleased to offer the following career opportunities:

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office & Customer Service Manager. This position reports to Director of Marketing and Community Engagement.

PRIMARY RESPONSIBILITIES INCLUDE:
  • Maintain the highest standard of customer experience
  • Manage box office staffing, scheduling and training. Interviews for freelance box office staff, staffing, training and scheduling to ensure coverage at all FTH events, and rentals as needed.
  • Manage FTH’s Customer Relationship Management System (AudienceView Professional, formerly known as OvationTix) for ticket sales
  • Set up and maintain ticketing pages for website and ticket sale
  • Process advance ticketing online, in person and via phone
  • Respond to all box office phone and email inquiries and messages
  • Process day-of-show will-call, walk-in and comp ticket orders at events
  • Daily, weekly, and post-event reports
  • Maintain customer database
  • Develop and implement group sales research and outreach
  • Gift Shop support, ie: generating sales & consignment reports (Box Office & Gift Shop share same space), occasionally serving as shop salesperson, as needed
  • Any other administrative duties reasonably related to the functions described above

EXPERIENCE & SKILLS:
  • Must have experience in Box Office or visitor services related work
  • Proactive, self-starter
  • Strong organizational and customer service skills
  • Possess excellent communication skills
  • Capable of carrying out a wide array of duties
  • Work well in a team environment with minimum supervision
  • Responsible and flexible
  • Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
  • Previous experience with any ticketing software is strongly required
  • Bilingual ability a plus.

This position is a part-time (minimum 20 hours a week; $24/hr; no benefits) and will require consistent evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org. For consideration, e-mail a cover letter and resume to schoi@flushingtownhall.org with “(YOUR NAME): Box Office & Customer Service Manager” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an equal opportunity employer.
Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office Support. This position reports to Director of Marketing and Community Engagement.

PRIMARY RESPONSIBILITIES INCLUDE:
  • Maintain the highest standard of customer experience
  • Oversee FTH’s Customer Relationship Management System (AudienceView Professional, formerly known as OvationTix) for ticket sales
  • Maintain ticketing pages for website and ticket sale
  • Process advance ticketing online, in person and via phone
  • Respond to day-of-show box office phone and email inquiries and messages
  • Process day-of-show will-call, walk-in and comp ticket orders at events
  • Daily and post-event reports
  • Maintain customer database
  • Gift Shop support, ie: generating sales & consignment reports (Box Office & Gift Shop share same space), occasionally serving as shop salesperson, as needed
  • Any other administrative duties reasonably related to the functions described above

EXPERIENCE & SKILLS:
  • Must have experience in Box Office or visitor services related work
  • Proactive, self-starter
  • Strong organizational and customer service skills
  • Possess excellent communication skills
  • Capable of carrying out a wide array of duties
  • Work well in a team environment with minimum supervision
  • Responsible and flexible
  • Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
  • Previous experience with any ticketing software is strongly required
  • Bilingual ability a plus.

This is a part-time position ($20/hr; flexible hours; no benefits) that requires evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org. For consideration, e-mail a cover letter and resume to schoi@flushingtownhall.org with “(YOUR NAME): Box Office Support” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an equal opportunity employer.

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

The Finance Manager is responsible for the daily operations of a complex finance office for an approximately $2.3 million non-profit arts organization.  This is a full-time Senior Staff position and reports to the Executive and Artistic Director, also working very closely with the Deputy Director, other department heads, Membership and Box office.  

RESPONSIBILITIES INCLUDE:

  • Manage daily bookkeeping, accounts payable and receivables, cash flow analysis, payroll, disbursements, reimbursements, grants’ financial reporting, audit preparation, and other related duties.
  • Provide monthly reports and funding draw-downs from NYC agencies
  • Ensure that optimal financial controls and reporting systems are in place and continuously monitored.
  • Implement, track and record all financial transactions in Quickbooks.
  • Manage banking relationships and monitor bank accounts.
  • Provide monthly reports and funding payment requests to various NYC and State agencies as required.
  • Track departmental operating budgets, provide timely information to senior leadership and department heads, and oversee development of annual operating budget in cooperation with Executive and Artistic Director and department heads.
  • Provide financial reports and requirements for the Development Department, as needed.
  • Process funding reimbursement paperwork, as needed.
  • With the ED/AD and Deputy Director, develop and manage annual and multi-year budgets. 
  • Prepare and maintain cash flow analyses as needed.
  • Analyze monthly financial statements (balance sheet, income statement, and statement of cash flows) and effectively convey analysis to staff leadership, as requested.
  • Prepare year-end books for audit, working closely with staff leadership and audit firm.
  • Ensure operational compliance with financial policies, procedures and regulations for any necessary entities.
  • Process vendor payments and check requests
  • Process employee reimbursements including managing box office and gift shop credit card charges and reconciling credit card accounts.
  • Reconcile bank accounts and general ledger accounts
  • Respond to inquiries from staff regarding budgets, deposits, disbursement and grant reporting requests.
  • Fulfill financial needs of artist contracts that may include deposits, multiple payments, deposits, and payments to agents or agencies.  
  • Assist in reconciling all balance sheet and income statement accounts on a monthly/bi-monthly basis  
  • Process payroll and report payroll taxes for the organization
  • Provide reports (A/P, A/R, Cash Flow, P+L, Balance Sheet) for Finance and Executive Committee meetings, Board meetings, and as requested.
  • Attend Finance and Executive Committee meetings


SKILLS AND ABILITIES

  • Superbly organized with excellent verbal, written, and interpersonal skills
  • Ability to work effectively with staff, Finance and Executive Committees of the Board of Directors, vendors and public – in a busy, fast-paced environment
  • Ability to work independently
  • Ability to organize tasks, set priorities, meet deadlines, and manage multiple tasks
  • Demonstrate good judgment and good problem-solving skills
  • Respond appropriately to evaluation and changes in the work setting
  • A demonstrated ability to work as part of a highly motivated, energetic team


DESIRED QUALIFICATIONS

  • Degree in finance, accounting, or related field, experience working with governmental agencies is preferred 
  • Experience in managing public or nonprofit funds
  • Outstanding client service, communication and organizational skills
  • Comfortable managing overlapping deadlines
  • Candidates should have at least 3-5 years experience in non-profit finance particularly in an arts setting, and an understanding of nonprofit accounting
  • Mastery in Excel and QuickBooks with superb attention to detail.

This position is a full-time position with benefits.  The annual salary range is $60,000 - $65,000 plus benefits. Browse www.flushingtownhall.org to learn more about Flushing Town Hall.  For consideration, email a cover letter and resume to sshumays@flushingtownhall.org with “(YOUR NAME) – Finance Manager” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

FTH’s Chinese Initiative - Community Outreach and Marketing Internship offers undergraduate students or graduate students with a unique opportunity to acquire practical skills and experiences in expanding public awareness of FTH. The internship offers various hands-on experiences in marketing, public relations, and event planning.  Projects will be assigned depending on the skills and experience of the intern.

Responsibilities:

  • Assist with implementation of community outreach campaigns, social media strategy and engagement for upcoming public programs and fundraising campaigns
  • Conduct research on community outreach and partnership initiatives
  • Draft press release and inquiry letters; translate press release and promotional materials from English to Chinese 
  • Support staff in the logistics, planning, and execution of events and programs
  • Assist with various administrative tasks

Requirements:
  • Bi-lingual (English/Mandarin)
  • Current undergraduate or graduate students in any field. Recent graduate is welcome. An interest in non-profit/ arts administration and marketing is preferred
  • Out-going and composed when interacting with people
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Demonstration of initiative, flexibility, and resourcefulness in working effectively on multiple projects
  • Occasional weekend and evening hours may be required 


Who Can Apply: 
This program is open to currently enrolled undergraduate or graduate students. Recent graduates are also welcome to apply. This internship requires 16-21 work hours per week, 10-12 weeks or longer preferred. This internship is un-paid.
  
Application Deadline:
Applications are accepted on a rolling-basis.

How to Apply:
To apply, please send a cover letter, resume and two writing samples (one in English, one in Chinese) to Ya Yun Teng at yteng@flushingtownhall.org. In the subject line, please include your full name. You can also mail your application to: Ya Yun Teng 137-35 Northern Blvd., Flushing, NY 11354  

Only those who are selected will be contacted to schedule an interview. Thank you for your interest and we look forward to hearing from you.

Whatever your skills, interest or time availability, chances are there is a volunteer opportunity just right for you at Flushing Town Hall. Flushing Town Hall offers a variety of volunteer opportunities. Volunteers provide assistances to staff, patrons, and the general public in many areas including

  • Administration
  • Events
  • Deliveries
  • Fundraising
  • Sales & Marketing
  • Volunteer Coordination

 

If you are interested in joining our team of outstanding volunteers or any questions, please contact Steven Palermo, Volunteer Coordinator at spalermo@flushingtownhall.org



About Flushing Town Hall: Flushing Town Hall (FTH), a Smithsonian affiliate, presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

All positions open until removed from the website.