Career Opportunities

Flushing Town Hall is pleased to offer the following career opportunities:

Job Description: Bilingual House Manager, Events (English, Mandarin) 
Reports to: Director of Production 
Hours: Nights, Weekends, & Some Weekdays (8-10hrs/week) 


Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage, and program the historic 1862 landmark on behalf of the City of New York. 

FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.  

Reporting to the Director of Production, the House Manager will oversee the front-of-house operations during events open to the public. This includes events sponsored by FTH (Flushing Town Hall) and Rental events. The position is part-time with the expectation that the house manager will work regularly during weekend, evening, and some weekday events (as determined by production schedules set by the Director of Production). 

Responsibilities: 

  • Oversee and maintain public areas and coordinate safety and cleanliness of a 308-seat theatre, and 125-person capacity gallery event space. 
  • Serve as a point of contact between artists, rental clients, guests, and FTH event staff throughout the entire duration of each event - specifically local community rental clients who often speak Mandarin.  
  • Keep track of and maintain a record of rental events to ensure rental rules and regulations are upheld by our clients (this includes start/end times, overtime negotiations, and ensure that any breaches of terms are reported).
  • Greet and accommodate artists brought in by Flushing Town Hall during events presented by the organization. 
  • Attend production meetings as needed. 
  • Ensure that backup house managers are designated, trained, and assigned to serve in your place when you are unavailable or when a substitute would be better suited to serve the event in case of language issues (When hiring and training substitutes, we expect to make every effort to select those who, in addition to meeting other qualifications, are fluent in Mandarin and/or Korean and/or Spanish). 
  • Assist in developing front-of-house staffing protocols. For example: staffing needs, seating protocols (accommodating late comers), keep occupancy below required limits, and maintain safe conditions in public areas of the theater for all event types such as: 
  • School shows (Grades K-12, morning shows),  
  • Family shows (all ages, weekend afternoons). 
  • Public events. 
  • Rental events.  
  • Assist in developing specific protocols for assigned-seating and general-admission events and manage on-site parking lot during events when parking demand is high. 
  • Serve as FDNY Fireguard for events with audiences of 70 or more people. 
  • Keep Flushing Town Hall in compliance with fire codes for places of public assembly.   
  • Maintain FDNY Logbook 


Qualifications: 

  • Excellent communication and interpersonal skills. 
  • Fluent in both written and spoken English and Mandarin. 
  • Experience in performing arts management or production is a plus. 
  • Comfortable working with audiences and artists of all ages and backgrounds in busy environments. 


Compensation: 
Part-time hourly: $27/hr. 
Benefits: None 

FTH is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate based on race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability. 

To Apply: 
Please fill out this form and upload a resume and cover letter.
Please do not call or email about this position. 

Flushing Town Hall (FTH) presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation.  As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts.  As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance.  We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists.  We serve one of the most diverse communities in the world, and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH seeks a professional to join our Marketing & Community Engagement Department as Box Office Support. This position reports to Director of Marketing and Community Engagement.

PRIMARY RESPONSIBILITIES INCLUDE:
  • Provide the highest standard of customer experience
  • Support Box Office and Customer Service Manager and/or Associate with any other administrative duties reasonably related to the functions described below
  • Using AudienceView Professional to update ticketing pages under the direction of the Manager and/or Associate
  • Respond to day-of-show box office phone and email inquiries and messages
  • Process day-of-show will-call, walk-in and comp ticket orders at events using Audience View Professional
  • Post-event reports
  • Gift Shop support ie: processing credit card/cash transactions, generating post event reports; occasionally serving as shop salesperson, handling artist merchandise, as needed.
  • Assisting Box Office and Customer Service Manager and/or Associate in maintaining predesignated amount of money in cash boxes i.e counting before/after events, requesting for change.
  • Familiarize oneself ongoingly with information regarding artist bios and details for upcoming events

EXPERIENCE & SKILLS:
  • Must have experience in Box Office or visitor services related work
  • Must have previous experience with retail specifically Point-Of-Sale systems
  • Proactive, self-starter
  • Strong organizational and customer service skills
  • Possess excellent communication skills
  • Capable of carrying out a wide array of duties
  • Work well in a team environment with minimum supervision
  • Responsible and flexible
  • Passion for the arts—particularly music, dance, theatre, puppetry, and the visual arts
  • Experience with Microsoft Office Suite i.e Excel, Word, Powerpoint is a plus
  • Previous experience with any ticketing software is strongly preferred
  • Bilingual ability a plus. Mandarin preferred 

This is a part-time position ($20/hr; flexible hours; no benefits) that requires evening and weekend availability. Browse Flushing Town Hall’s website at www.flushingtownhall.org. For consideration, e-mail a cover letter and resume to lgarcia@flushingtownhall.org with “(YOUR NAME): Box Office and Customer Service Support” listed in the subject line. No phone calls or mail submissions. Flushing Town Hall is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.
 

Whatever your skills, interest or time availability, chances are there is a volunteer opportunity just right for you at Flushing Town Hall. Flushing Town Hall offers a variety of volunteer opportunities. Volunteers provide assistances to staff, patrons, and the general public in many areas including

  • Administration
  • Events
  • Deliveries
  • Fundraising
  • Sales & Marketing
  • Volunteer Coordination

 

If you are interested in joining our team of outstanding volunteers or any questions, please contact Steven Palermo, Volunteer Coordinator at spalermo@flushingtownhall.org



About Flushing Town Hall: Flushing Town Hall (FTH), a Smithsonian affiliate, presents multi-disciplinary global arts that engage and educate the global communities of Queens and New York City, in order to foster mutual appreciation. As advocates of arts equity since 1979, we support local, immigrant, national, and international artists, developing partnerships and collaborations that enhance our efforts. As a member of New York City’s Cultural Institutions Group (CIG), we serve to restore, manage and program the historic 1862 landmark on behalf of the City of New York. FTH celebrates the history of Queens as the home of Jazz, by presenting the finest in Jazz performance. We are committed to arts education and hands-on learning, for the arts-curious, arts enthusiasts, and professional artists. We serve one of the most diverse communities in the world and strive to uphold the legacy of inclusiveness that has defined our community since the Flushing Remonstrance of 1657.

FTH is an Equal Opportunity Employer: FTH provides equal access and equal opportunity in employment and services and does not discriminate on the basis of race, color, religion, ancestry, national origin, sex, pregnancy, age, disability, marital status, familial status, sexual orientation, or physical ability.

All positions open until removed from the website.