Ticket Frequently Asked Questions
In Person Tickets:For COVID related questions please read the full COVID Safety Policy carefully before purchsing tickets.
How can I purchase virtual event tickets and attend?
Virtual events can be purchased online, in-person or by phone. To purchse online, please check event pages under EVENTS & TICKETS and click the BUY TICKETS button to purchase. Ticket holders may receive event links in the ticket order confirmation email, and will receive reminder email(s) prior to each event. Please type your email address carefully so as to ensure you receive the reminder email. If you do not receive the email or cannot find the link, please contact firstname.lastname@example.org. To see member priced tickets, for select events, members can click on Log in for Member Benefits or Login at the top right corner and use their Custom Login ID. Virtual tickets are not refundable unless the event is postponed/canceled. Donations are not refundable. Members can contact email@example.com with any questions. For FREE virtual events, we strongly encourage you to RSVP. Please refer to each event page for more details.
Troubleshooting Virtual TicketsIt is highly suggested that virtual ticket holders test the link for the event once they receive it (either from the order confirmation or the reminder email) and DON’T wait until the virtual event starts. If clicking on the link doesn't work, copy and paste the link into the internet browser (Internet Explorer, Firefox, Google Chrome, Safari). Switching internet browsers might be another option. Similarly, switching devices (from cell phones/tablets to laptop/desktop computer) is also an option. If none of these options work, email firstname.lastname@example.org or call (718) 463-7700 x 222 during our regular Box Office hours on Tuesday to Friday 9am-4pm.
How can I purchase tickets?
Shop for tickets to upcoming performances from our website. There is a convenience fee per ticket when you purchase tickets online. If you are a member, you should have a Custom Login ID. Please contact email@example.com to get your or request a Custom Login ID. Once you are now the ticket page, you can click on Login at the top right corner and then choose Use Login ID and enter your Login ID.
2. By Phone
Call our box office during our regular Box Office hours (Tuesday to Friday 9am-4pm) and two hours before the event starts at (718) 463-7700 x222 to speak to an associate and place your order. There is a convenience fee per ticket when you purchase tickets over the phone.
3. In Person
Stop by our box office (located at 137-35 Northern Blvd Flushing, NY 11354) during our regular Box Office hours (Tuesday to Friday 9am-4pm) to order directly from our ticketing staff.
What are the regular box office hours at Flushing Town Hall?
Our box office is open Tuesday to Friday 9am-4pm, plus two hours prior to selected event. Please note: if you are purchasing tickets on the day of an event, online sales end two hours prior to the performance. All purchases must be processed through the box office in person after that time.
What is Flushing Town Hall’s policy on exchanging or refunding tickets?
Flushing Town Hall has a strict NO REFUND, NO EXCHANGE ticket policy for non-members. Donations and memberships are NOT REFUNDABLE. All sales are final. Members should contact the box office about ticket exchanges before the start of the event. Refunds for event tickets can ONLY be issued if a show has been canceled, and at NO other time. In such a circumstance, refunds to credit cards will be made directly back to the credit card. Sales made with other forms of payment must be requested in person, over the phone, or via email (firstname.lastname@example.org) within 7 days from the event once supposed to take place. No refunds can be processed 90 days after the original sale transaction date.
I purchased a ticket before the event. Where do I pick it up?
When purchasing your tickets online or by phone with our box office staff, you are given 2 options: recieving an e-ticket sent to your email address or having your tickets printed to be picked up by you or your party on the day of the event at the box office (located on your left once you enter the building). After pick-up, you may head to the front desk to have your ticket scanned and allowed entry to the event. If you requested an e-ticket, you do not need to go to the Box Office; simply head directly to the front desk (congrats on skipping the line)! If you did not recieve your e-ticket, please contact the box office during regular office hours and we will resend it.
I'm ordering online, and I can't choose my seats. Why?
Seating at Flushing Town Hall is general admission, meaning seating is “first come, first served” or that you may sit in any open seat once you arrive at the theater. Arrive early if you're looking for seating near the stage or want to save seats for fellow ticket holders! However, we only reserve seating for those who need accessible seating but you must contact us about such accommadations two hours prior to the event.
What are my options for accessible seating?
All of the Flushing Town Hall’s event spaces have sections designated as accessible seating. Please call the box office at (718) 463-7700 x222 two hours prior to the event to inform us about accessible seating needs or if you need use of our accessible elevator. Please also tell us if a paid companion seat is needed.
I'm planning on bringing my child to a performance — what should I do to prepare?
Please note: All patrons must have a ticket to attend an event/workshop. Not all events are suitable for children. Flushing Town Hall staff is more than happy to accommodate for any strollers, carriers, or bags you may need to bring on the day of the performance - just ask! We can stow them for you and your child until the end of the performance. Please contact our box office for further information and any questions you may have regarding preparation for the day of a show.
Are there any discounts or group rates?
Yes, we offer several discounts. Discounts are available for first responders, medical professionals, military members, students, artists, and members from partner organizations. If you are purchasing 10 or more tickets to events (this is not available for workshops or certain events), you may contact our box office during regular hours to request further information on which events our discounts may be applied to. Please note: discounts are not retroactive and cannot be combined. There is limited seating available for select discounts. Please contact our box office for tickets and more information.
I have a Buy One Get One Free Card. How can I use it?
The BOGO cards are given out at the discretion of our Box Office and Customer Service Manager for members only. It excludes any fundraisers, special events, table packages, and annual Queens Jazz Orchestra and NEA Jazz Masters concerts. You must present your card to box office staff in person on the day of the event to utilize it and at NO other time. It is not redeemable for cash and cannot be combined with any other offers.
What is your latecomer seating policy?
Tickets will no longer be available for purchase 30 minutes after the event has started. To avoid disturbing both the event, performers, and other theater patrons, latecomers will be seated at the discretion of theater management. We encourage all patrons to arrive to the venue at least thirty minutes prior to the start of the event to accommodate for traffic, parking, and/or weather. If you are late to the event and we have already reached our seating capacity before your arrival, you will not be allowed in the venue and your ticket will NOT be refunded/exchanged. If you have any questions about the late seating policy for a specific show, please feel free to call our box office before the day of that performance.
What is the inclement weather policy at Flushing Town Hall?
Most of Flushing Town Hall’s events are indoors. If we need to cancel or postpone an event, we will contact ticketholders via the phone numbers and/or email addresses provided at checkout. Please see our refund policy above.
I've lost an item at a show I recently attended — what do I do?
Call the Flushing Town Hall box office at (718) 463-7700 x222 during regular hours for information on our lost and found items.
What policies does Flushing Town Hall have in regards to bringing food to a show, taking photos, etc.?
Food and beverages purchased off-premises are not permitted at any of our performance venues. The use of flash photography, cameras, camera phones or recording devices is strictly prohibited at all performances unless otherwise stated. Small snack foods and assorted beverages (including water, soda, coffee, beer, wine, etc.) are readily available for purchase at our concession and in the gift shop. Please note that state-issued identification is required of anyone purchasing or consuming alcoholic beverages.
How does Flushing Town Hall use the information I give when purchasing tickets?
Names and phone numbers/email addresses are required of all ticket buyers to verify payment and to provide a form of contact in the event of a cancellation. Ticket buyers are automatically entered on the mailing list and may receive information about upcoming performances. You may opt-out of this list at any time.